So it has been more than a week and Fortis has still not
replied to my query, I sent them an email and also posted on their Facebook
page where I was promised they will get back to me soon.
Meanwhile I have been hearing lot of complaint from the
general public regarding carelessness. People are telling me not to have any
hopes of change or of ever hearing anything from them. I don’t know what is
taking them so long to figure it out, my question was pretty simple. Why should
one register, paying 500/900 bucks every time they enter Fortis hospital for the
treatment? On Fortis’s website there is a picture of Mr. Ashish Bhatia asking
people for their feedback, to share their experience with Fortis, I wonder what’s
point of all that if they can’t take criticism and get back to people on time
regarding query/concerns?
Here’s what I had written to Mr. Bhatia…
Dear Mr. Ashish Bhatia,
Greetings
I have a query and I think it is a serious issue and must be
addressed on priority. I have been a Fortis member in Bangalore for 2 years
now. I first registered at the Cunningham branch, when due to some reason I had
to go visit the Bannerghatta branch I was again asked to register which I found
very strange. What is the point of being a member if you have to register
paying around Rs. 500 again and again at every branch and, that too, within the
city?
Recently during my visit to Delhi I had to visit a dentist
at Fortis in Vasant Kunj branch as an emergency where I was informed by the
receptionist that I have to register yet again and pay Rs. 900 this time! I
informed the receptionist that I’m a Fortis member and have 2 registration
numbers, why do I have to register all over again. This is very stressful and
unnecessary trouble for a patient when he/she is already a member. To which he
responded, “Sorry madam, you have to register!”
Fortis claims to be a “leading, pan Asia –Pacific,
integrated Healthcare delivery provider” and has a vision of becoming a global
leader. You spend so much money on branding and advertising, not to mention
making the hospital look like a 5 star hotel. Is that where my registration
money is going?
Why isn’t there a facility where once a member is registered,
their registration number is their ID in every branch? I don’t see how one can aim
to be a global leader if such simple processes are not in place otherwise
what’s the difference between Fortis and other hospitals? It just looks better
but that’s not the reason why people visit a hospital, they go there to get
help and treatment without getting more stressed out! A member is supposed to
receive certain benefits, one of the reasons why a system of membership
exists.
Mr. Bhatia, I’m very disappointed with this experiences and
I’m sure this is something which could have already been sorted out. I would
like to know why not.
I hope I don’t get ignored or put on to various people who
give me false assurance and excuses. Please do respond and take measures to
make the changes in the registration process.
Sincere regards,
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